Microsoft today said it had recovered most of affected Sidekick customers' lost data. But this past weekend, like a doctor issuing a terminal prognosis,

Posted by Mary Hayes Weier @ 11:44:AM | Oct,15, 2009

T-Mobile told affected customers that their data "almost certainly has been lost." So, what changed between then and now?

The statement at T-Mobile's site comes from Roz Ho, corporate VP of "Premium Mobile Experiences, Microsoft Corporation." (Amusingly, there is no mention in the statement of the Microsoft subsidiary, called "Danger," that runs the Sidekick data service under contract with T-Mobile. Wonder if Microsoft's damage control experts have murdered the Danger name and buried it forever?) Ho wrote: "We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data."

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