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What do Comcast banwidth caps mean?
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Written by Daniel   
Thursday, 20 September 2007 10:17

Comcast speaks out on bandwidth caps, says they only affect 0.01% of users
By Eric Bangeman | Published: September 19, 2007 - 11:40PM CT
ARS Technica

Over the past several days, there have been a number of rumors and lots of discussion about the issue of bandwidth caps and Comcast. There have been a number of reports of users having reached some sort of bandwidth limit—reportedly 90GB—and having their service cut off by America's largest cable ISP. Ars spoke to Comcast today in an attempt to find out what's going on.



Surprisingly, Comcast's Acceptable Use Policy, to which all of its subscribers must agree, is somewhat vague when it comes to bandwidth limits. There are no hard numbers, just an admonition that Comcast's high-speed Internet subscribers are not allowed to "restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service, including... generating levels of traffic sufficient to impede others' ability to send or retrieve information."

It's only when that last factor comes into play that Comcast will take action, Charlie Douglas, Comcast's director of corporate communications for online and voice services, told Ars. Douglas also said that those customers are an extremely small minority. "More than 99.99% of our customers use the residential high-speed Internet service as intended, which includes downloading and sharing video, photos and other rich-media," he told Ars.

Douglas said that Comcast customers whose Internet use causes issues for others on the network can expect a call from the company. "[Our] policy is to proactively contact the customer via phone to work with them and address the issue," he said. In some cases, addressing the issue involves determining whether their PC has been compromised and is now part of a spam- and malware-spewing botnet. If that is the case, Douglas says that Comcast will work with the customer to fix the problem..... More          Comment in the Forums         
 

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