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Warranty Report Pegs Xbox 360 Failure Rates at 16 Percent
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Written by Daniel   
Thursday, 21 February 2008 10:52
Majority of all Xbox 360 failures are from Red Ring of Death
Marcus Yam (Blog) - February 18, 2008 3:56 PM
DailyTech

The vulnerability of the Xbox 360 to a hardware failure known as the Red Ring of Death is a well publicized matter. Last summer, amidst a flurry of reports from Xbox 360 owners, DailyTech exposed retailers’ estimates that up to 33 percent of Xbox 360 consoles experience hardware failures within the first year of ownership.

Electronics and appliances warranty company SquareTrade now claims that it found a 16.4 percent normal-use failure rate on the Xbox 360. The figure, if true, shows that Microsoft has steadily improved the reliability of its console considerably – though still not up to the level of general acceptability.

Microsoft chairman Bill Gates expressed earlier this year his aim for the Xbox 360 to be the most reliable console on the market. “We've got incredible reliability on the new work we've done,” he said. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

According to SquareTrade, 60 percent of all Xbox 360 service calls were about the Red Ring of Death, which Microsoft refers to as “three flashing red lights.” In response to widespread reports of the console’s susceptibility to that particular error, Microsoft extended its warranty to cover the specific hardware failure for three years from purchase.

The remaining 40 percent were composed to hard drive failures, disc drive malfunctions, disc read errors and others. Such defects are, however, are covered only by the console’s current one year warranty (which the original report incorrectly states is 90-days).  [DailyTech...]   [Comments...]
 

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