Some Windows 7 users complain 'I am stuck in limbo' when upgrading to the new OS.

Gregg Keizer
Oct 26, 2009 4:17 am

Some users trying to upgrade from Windows Vista to Windows 7 have seen their PCs crippled by an endless series of reboots, according to reports on Microsoft's support forum.

A Microsoft engineer writing on the same forum said the company was investigating users' problems, but downplayed them as "isolated issues."

Users began posting messages about the endless reboots Friday, saying that the Windows 7 installation would hang two-thirds through the upgrade. They reported a message on their machines that claimed the upgrade had been unsuccessful and that Vista would be restored. Instead, their PCs again booted to the Windows 7 setup process, failed, then restarted the cycle.

"My upgrade failed in [the] last step," said a user identified as "Manjigani" in a thread titled "Windows 7 -- Install Message -- Upgrade Unsuccessful" on the Windows 7 support forum. "And now it is in continuous loop. I let it run overnight hoping that it will fix itself, but no luck. I am stuck in limbo."

"All the promises of stability and simplicity, and now there are so many problems with installation," bemoaned another used, "Derrty," on the same thread. "I can't even access my laptop nor do I have the ability to roll my system back to Vista. All indications are the install removed any trace of Vista." [PC World...] [Comments...]